FAQs
Common Questions
Certainly! Just reach out to our support team directly on the app in the Support Inbox! We can usually process refills the same day that you reach out.
- Open the app and go to My Account > Payment to double-check that your payment information is up-to-date
- Go to My Account > Shipping address to double-check that your shipping information is up-to-date
- Go to Order History, select your order, and tap Support Inbox to send us a message requesting an early refill.
TIP: To save time, go ahead and let us know that you've confirmed your payment and shipping info!
For prescriptions that were sent to a local pharmacy, reach out to your pharmacy directly to request an early refill!
If you have just submitted your request, you may be eligible to cancel. Please message us right away through the app. If the provider has already reviewed your request for care, we cannot issue a refund.
Due to regulations, we do not accept returned medications. Once an order is shipped it cannot be returned or refunded.
If you have forgotten your password, tap the "Forgot Password?" link on the Login screen and we'll send you an email with a code to reset your password.
Please note, the password reset code email will only be sent if you enter the email address associated with the account. If you have multiple email addresses, you may want to enter your most common email addresses in case your account is associated with another email address.
The email is sent from "no-reply @ plannedparenthooddirect.org" — please be sure to check both your inbox and spam folders.
To update your shipping address:
- Log in to the app
- Go to My Account
- Tap Shipping Address
- Tap 'Edit' next to SHIPPING ADDRESS
- Make your changes and tap SAVE
Please note, once an order has processed, the shipping address cannot be changed. Changes made to the shipping address after an order is processed will apply to future orders only. If you need assistance, contact the Support Team in the Support Inbox under Order History.
For prescriptions sent to your local pharmacy, please contact your insurance company directly with any questions about coverage. You should be able to find their phone number on the back of your insurance card.
If you’re using insurance to cover prescriptions sent via mail order delivery (see participating insurance plans and states below), our clinicians will prescribe a brand that is accepted by your insurance plan.
California: Medi-Cal, Family PACT
Washington State: Medicaid
Michigan: Medicaid
Minnesota: Medicaid
Wisconsin: Medicaid
You can book an appointment at your local health center online, usually available within 1-2 days. Walk-in appointments may also be available at some locations.
If you have submitted an online visit in the app and have a medical question, you can send the provider a message in the Clinician Inbox. Go to Order History > Clinician Inbox to connect with your provider. You can expect a response within 1 business day.
If you are unable to log into the app and are receiving the error message that says, "Oh no! It looks like you might already have an account with us. If you are having trouble accessing it, please fill out this customer support form and we can help you." You've likely tried creating a new account, but the email and/or phone number you are trying to use is already associated with an account.
To fix this, answer these questions:
- Are you using the correct login information? Most often, users are using a different email address than the one used to create the account, but the same phone number. Occasionally, users may make a typo during registration or are trying to use an email address or phone number that's already been used by a loved one to create an app account. If you think that's the case, please see below so that our support team can help update the account information.
- Is it possible that you used another email address to create the account? If so, you may want to try entering some of your other email accounts. If you've forgotten the password, tap the "Forgot Password?" link and enter the email address you believe to be on file. If you don't receive a password reset email, you may not be entering the email address associated with the account.
The email is sent from "no-reply @ plannedparenthooddirect.org". You can search across your inboxes for that email address.
If you are unsure of or no longer have access to the email address that may be on file, we'd be happy to update the email address on file for the account. In order for us to do this, we'll need you to complete this form or email us at [email protected] and confirm the following information:
1 What was the first and last name associated with the Planned Parenthood Direct app account?
2. What was the date of birth associated with the account?
3. What was the phone number associated with the account?
4. What is the new email address that should be associated with the account?
Note: For urgent questions, please do not use the app or email us. Instead, visit an urgent care center or emergency room.
If you have submitted an online visit in the app and have a medical question, you can send the provider a message in the Clinician Inbox. Go to Order History > Clinician Inbox to connect with your provider. You can expect a response within 1 business day.
If you have submitted an online visit in the app and have a medical question, you can send the provider a message in the Clinician Inbox. Go to Order History > Clinician Inbox to connect with your provider. You can expect a response within 1 business day.
If your package was damaged or something isn't right, please send a message to our support team within 10 days of the delivery date by going to Order History > Support Inbox. We'll get back to you within 1 business day.
For birth control, once a prescription is approved, you should receive your package in 2 to 3 business days. For emergency contraception and the abortion pill, check the Emergency Contraception and the Abortion Pill sections of the FAQs to learn more about when to expect your package.
For both birth control, emergency contraception, and the abortion pill you can check the USPS tracking code by going to Order History > Details & Refills to find out the status of your package.
If the status is "Delivered," be sure to look for the package in or near your mailbox. Check locations where packages are often left by the US Postal Service. The package is a plain, soft white envelope and does not say "Planned Parenthood" on the outside.
If you have still not received the package, you must send a message to our support team within 10 days of the shipping date. You will have to pay for a reshipment if the address you provided was not correct or it has been more than 10 days since the package was delivered. For emergency contraception and the abortion pill, we do not offer refunds if the address you provided was incorrect.
To view upcoming refills for home delivery prescriptions, please open the app and go to Order History > Details and Refills. If you don’t see any upcoming refills, it is time to submit a new online visit from the app’s home screen.
For pharmacy pickup prescriptions, please contact your pharmacy directly as they are now managing the refills on your prescription.
If you have a question about a recent visit, go to that visit in Order History (access from the main menu icon at top right of the app) and use the Support Inbox or Clinician Inbox options.
For all non-medical questions about how to use the app or the services we offer, please click here and send us a message at any time. We cannot help with medical issues through this channel, but we can answer many of your questions. It's also a great place to give us feedback. Someone will get back to you within one business day.
We care about our patients’ health and safety, and our clinicians use evidence-based guidelines to provide care online. In many cases, the service may not be available in your state. In other cases, online care is not possible, and an in-person visit is needed in order to provide the best care. Based on a clinician’s review, you may be referred to in-person care.
You can always schedule an appointment with a Planned Parenthood health center near you by tapping “Health Center Appointment” from the app’s home screen.
You can also visit your local urgent care center or doctor’s office.
Oh no! We’re so sorry to hear that. We’d love to help you restart your refills. An expired or soon-to-be expired prescription is the most common reason that refills are canceled. You'll likely need to renew your prescription by submitting a new online visit. Just tap the service you want from the homepage to get started.
If you don't think your prescription is expired or expiring soon or something just doesn't seem right, please reach out to the Support Team in the Support Inbox before submitting a new online visit. Just send a message in the app’s Support Inbox under Order History. We'll get back to you within 1 business day.
If you visited us online and at a local health center in the same city and state, the clinician and support team members have access to both your records.
Planned Parenthood health centers carry many different birth control options. It's best to call ahead and check with your local health center what they have available.
Great question! Our orders ship in plain, soft white padded envelopes. They do not say Planned Parenthood.
How it works
Certainly! Just reach out to our support team directly on the app in the Support Inbox! We can usually process refills the same day that you reach out.
- Open the app and go to My Account > Payment to double-check that your payment information is up-to-date
- Go to My Account > Shipping address to double-check that your shipping information is up-to-date
- Go to Order History, select your order, and tap Support Inbox to send us a message requesting an early refill.
TIP: To save time, go ahead and let us know that you've confirmed your payment and shipping info!
For prescriptions that were sent to a local pharmacy, reach out to your pharmacy directly to request an early refill!
At this time, our minimum order for our mail order delivery service is three packs of birth control.
If you select the pharmacy pickup service, please ask the pharmacy directly for just one pack.
In some states, we are required to see who we are treating. Your clinician will evaluate the information you provide and video chat with you in the app at the time and date you selected when submitting your visit. You can even reschedule through the app if something comes up.
Submit a request 24/7. We will respond within 1 business day or less.
Closed on the following national holidays
New Year's Day
Martin Luther King Day
Memorial Day
Juneteenth
Independence Day (Observed)
Labor Day
Thanksgiving
Day after Thanksgiving
Christmas Eve
Christmas Day
To access messages in the app, log in with your Planned Parenthood Direct credentials. Go to Order History > Tap on Clinician Inbox or Support Inbox to connect with your clinician or the support team.
We're sorry to see you go! If you are trying to cancel your prescription, refills, or a new prescription request and don't want to delete your profile on the app, please reach out to us in the Support Inbox on the app or via our help desk so we can assist further.
To delete your account:
1. Click on the 3 horizontal lines in the top right corner of the home screen (hamburger menu icon)
2. Go to My Account
3. Go to Delete My Account
4. Enter your password
5. Check the box to agree to account deletion
6. Tap the 'Confirm and Delete My Account' button
- We ship the birth control pills directly to your doorstep. You will receive them within 2-3 business days of your prescription being approved.
- We ship emergency contraception and the abortion pill using overnight shipping directly to your doorstep Mondays through Fridays. For more information, refer to the Emergency Contraception and Abortion Pill sections of the FAQs.
- We send UTI prescriptions to your local pharmacy. They may be ready within a few hours but call ahead to be sure.
If your birth control shipment is a 3 or 6 month supply, you can get auto-refills on your prescription for up to a year.
If your birth control prescription was sent to a pharmacy, please contact the pharmacy directly for refills.
It's free! We do not charge you for shipping.
Your request for care will be reviewed by the clinician within 1 business day. If you choose to use your insurance, this may add 1 to 2 days to the review process because we need to first verify your insurance is active before the clinician completes the review. After the clinician completes the review, you will receive a treatment plan in the app.
If your plan includes a prescription, this is sent to the pharmacy at the same time as well. If you message your clinician on the app, they'll get back to you as soon as they can, usually within one day.
For UTI treatment, a clinician will review your prescription request within 24 hours (though this usually happens faster during our business hours, which are 9:00 am - 5:00 pm local time).
For birth control prescriptions, your prescription request will be reviewed by clinician within 1 business day (our business hours are 9:00 am - 5:00 pm local time). Please note, if your state requires a video chat, your video chat may be scheduled within 1-4 days in the future depending on availability.
For emergency contraception and abortion pill prescriptions:
- Monday-Thursday
- Requests submitted before 1:00 pm ET are shipped the same day
- Requests submitted after 1:00 pm ET will ship the next day.
- Friday-Sunday requests will ship on the following business day. There is no weekend delivery.
- Holiday* requests will ship on the following business day. There is no weekend delivery. Planned Parenthood Direct observes the following holidays:
- New Year's Day
- Martin Luther King Day
- Memorial Day
- Juneteenth
- Independence Day (Observed)
- Labor Day
- Thanksgiving
- Day after Thanksgiving
- Christmas Eve
- Christmas Day
If you are unable to log into the app and are receiving the error message that says, "That email or password isn't right. Please try again," the username/email and/or password you are using is probably incorrect.
You’ll want to confirm:
- Are you using the correct username/email?
- Do you know which email address is associated with the account? Are you sure?
- To see if you’re using the correct email address, tap the "Forgot Password?" link on the sign-in screen and enter your email address. If you’ve entered the correct email, you will receive an email that says, “Let’s Get You Signed In” from "no-reply @ plannedparenthooddirect.org". Be sure to check both your inbox and spam folders.
- If you’re not receiving the email mentioned above, the email that you entered is probably not tied to the account. Try entering your other commonly-used email addresses in the “Forgot Password?” field.
- If you don't remember or no longer have access to the email address associated with the account, please reach out to our support team here.
- Need to reset your password? Clicking "Forgot Password?" will send a password reset code to the email address associated with the account.
Your local health center may have low or no-cost options, depending on your income and situation. Find a health center now.
For the abortion pill, where it is legally permissible, financial assistance may be available at your local Planned Parenthood health center https://www.plannedparenthood.org/abortion-access.
- Request a prescription for the birth control pill to be mailed to you.
- In select states, you may request a prescription to be picked up at your pharmacy. For pharmacy pick up, you may request the birth control pill, patch, ring, and treatment for a UTI (urinary tract infection).
- In select states, you can request a prescription for emergency contraception to be mailed to you.
- In select states where it is legally permissible, you can request a prescription for medication abortion to be mailed to you.
- In the app, you can learn about different types of birth control and their effectiveness.
When you use your card to pay for services or medicine from us, the charge will appear on your statement as PPDirect.
Through the app we offer different services that vary by state. Here's how our pricing works. For exact amount & service details, select your state above in the map section.
By Mail (birth control pill, emergency contraception, and abortion pill)
Visit fee: Starts at $0 (varies by state)
Pill Packs: $20-$30/per pack (varies by state)
ella Emergency Contraception: Starts at $80 per pill
Abortion pill: Starts at $200, available in Washington D.C., Hawaii, Illinois, Maryland, Minnesota, Oregon, Virginia, & Washington
At the Pharmacy (birth control pill, patch, ring, and UTI)
Visit fee: $25-$40 (this is like a co-pay and it varies by state)
Prescription: Pay at the pharmacy
To view upcoming refills for home delivery prescriptions, please open the app and go to Order History > Details and Refills. If you don’t see any upcoming refills, it is time to submit a new online visit from the app’s home screen.
For pharmacy pickup prescriptions, please contact your pharmacy directly as they are now managing the refills on your prescription.
To view the status of your order, go to your Order History. You can find your Order History by clicking on the menu icon at top right.
At this time, the Planned Parenthood Direct app is not the same thing as the Patient Portal. You cannot view test results, in-person appointment records, or pay a bill on the Planned Parenthood Direct app.
We recommend contacting your local health center directly for information on how to access the Patient Portal. If you do not know your health center's phone number, click here or call 1-800-230-PLAN.
Please note: In a medical emergency, dial 911 immediately; do not use the app.
If you've already completed a visit on the app, you can securely message any questions to your clinician or support team in Order History. Sign into Planned Parenthood Direct. Tap the menu icon in top right for Order History. Tap on Clinician Inbox or Support Inbox to connect with your clinician or the support team.
We need to know your blood pressure to determine which birth control options may be right for you. We will ask you if you have had your blood pressure taken in the past three months, and whether it was normal or high.
If you haven't had your blood pressure taken in the last three months or you're not sure of your blood pressure reading, we may still be able to prescribe birth control, but it may affect the type of birth control and how many packs we can prescribe.
Many pharmacies and grocery stores have blood pressure machines where you can have your blood pressure checked.
You don't need a pelvic exam, breast exam, or Pap test to get birth control through the app.
Planned Parenthood is a trusted household name, representing a century-old organization that has fought for the reproductive rights of people in the United States. PPDirect is a 501(c)3 not-for-profit organization that extends the trusted reach of Planned Parenthood care to mobile devices.
With the Planned Parenthood Direct app, it's now quick and convenient to use your mobile device to access quality healthcare.
The app is currently live in Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Jersey, New Mexico, New York, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, and Wyoming.
To receive care through the app, you must be physically present in one of these states.
Oh no! We’re so sorry to hear that. We’d love to help you restart your refills. An expired or soon-to-be expired prescription is the most common reason that refills are canceled. You'll likely need to renew your prescription by submitting a new online visit. Just tap the service you want from the homepage to get started.
If you don't think your prescription is expired or expiring soon or something just doesn't seem right, please reach out to the Support Team in the Support Inbox before submitting a new online visit. Just send a message in the app’s Support Inbox under Order History. We'll get back to you within 1 business day.
Abortion Pill
This option is not offered on the PPDirect app.
Due to legislation, the state where you are receiving care must match your current physical location.
To learn more about the laws regarding abortion, you may visit abortionfinder.org.
The abortion pill service through the Planned Parenthood Direct app is self-pay only. We do not accept insurance for the abortion pill at this time. While financial assistance is not available through Planned Parenthood Direct, it may be available at your local Planned Parenthood health center.
No, an ultrasound is not required in states where PPDirect is legally permissible to be used. If you did have an ultrasound, you can provide the date of your ultrasound and how far along you were at the time of the ultrasound.
First, you take a pill called mifepristone. This medicine stops the pregnancy from growing. Some people feel nauseous or start bleeding after taking mifepristone, but it’s not common.
The second medicine is called misoprostol. You’ll either take the misoprostol right away, or up to 48 hours after you take the mifepristone. Your medicine kit may include pain medicine which you can take to help with cramps, as well as anti-nausea medicine.
Misoprostol causes cramping and bleeding to empty your uterus. It may be like having a really heavy, crampy period, and the process is very similar to a miscarriage. Your clinician will give you detailed instructions about where, when, and how to take the medicine.
The cost of the abortion pill ranges between $200 and $500, depending on where you receive care. The service is currently only being offered in Washington D.C., Hawaii, Illinois, Maryland, Minnesota, Oregon, Virginia, & Washington. The service is self-pay only. The cost includes:
- Medicine Kit:
- Mifepristone (if prescribed)
- Misoprostol
- Ibuprofen (for pain, if prescribed)
- Nausea medication (if prescribed)
- At-home pregnancy test (to be taken 5 weeks after you take the first dose of the abortion medicine)
- Overnight shipping
- Access to a dedicated support line
- If medically necessary, in-clinic follow-up care may be available
While financial assistance is not available through Planned Parenthood Direct, it may be available at your local Planned Parenthood health center.
Monday-Thursday requests submitted before 1 PM ET are shipped the same day. Requests submitted after 1 PM ET will ship the next day.
Friday-Sunday and holiday requests will ship on the following business day. There is no weekend delivery.
*If you need abortion services sooner and these services are legally permissible in your state, please contact your local Planned Parenthood health center. To make an appointment with your local Planned Parenthood health center, tap "Health Center Appointment" on the app's homepage or call 1-800-230-PLAN.
Depending on how far along you are and how you take the medicines, the abortion pill works 87 to 99 out of 100 times. If for some reason you are prescribed misoprostol only, this works about 85 to 95 out of 100 times. Your clinician will determine which is right for you.
You may feel tired or crampy for a day or so, and you’ll have bleeding and spotting for a while. Most people go back to normal activities the day after a medication abortion.
For more information, click here.
Abortion pills work 87-99 out of 100 times, depending on how far along your pregnancy is and how much medicine you take. In some cases you may need to take more medicine or have an in-clinic abortion to complete the process.
The signs of pregnancy after an abortion are pretty much the same as they are any other time:
- Swollen or tender breasts
- Nausea and/or vomiting
- Feeling tired
- Bloating
- Constipation
- Peeing more often than usual
Abortion starts a new menstrual cycle, so you should have a period 4-8 weeks after your abortion. When your next period will come also depends on the birth control method you use.
It is a safe and effective way to end a pregnancy. Some people like that you don’t need to have a procedure in a medical office. You can have your medication abortion in a place that you choose. Because medication abortion is similar to a miscarriage, many people feel like it’s more “natural” and less invasive.
*Abortion pill service is available only in states where it is legally permissible and has been enabled within the PPDirect app.
The risks of not having an ultrasound before using the abortion pill are:
- You could have an ectopic pregnancy, which is a pregnancy that grows outside of the uterus (usually in the tube). This happens in 1-2% of pregnancies. An ectopic pregnancy can burst if the tube is stretched too much by the growing pregnancy. This can cause bleeding, which in some cases can lead to death. This is very rare. If you do not have an ultrasound before using the abortion pill, it may take longer to find out that you have an ectopic pregnancy. This is why it’s important to follow up to make sure the abortion pill worked.
- If the period you report is wrong, then you could be farther along in your pregnancy. In this case, the medicines may or may not work, which might cause:
- An abortion of a later pregnancy, a stillbirth, or delivery of a baby, which could be premature
- Very heavy bleeding or damage to your uterus
Using the abortion pill is very safe. But, there are risks with any medical procedure. Risks of the abortion pill are:
- The pregnancy does not end.
- Some of the pregnancy may be left in the uterus. This may lead to heavy bleeding, infection, or both.
- Blood clots in the uterus that may cause cramping and belly pain.
- Bleeding too much or for too long.
- Infection of the uterus.
- Allergic reaction.
- Death — Death from the abortion pill is very rare.
Medication abortion - also called the abortion pill - is a safe and effective way to end a pregnancy of up to 11 weeks. The process has several steps and usually includes 2 different medicines: mifepristone and misoprostol.
Birth Control
At this time, our minimum order for our mail order delivery service is three packs of birth control.
If you select the pharmacy pickup service, please ask the pharmacy directly for just one pack.
If your birth control shipment is a 3 or 6 month supply, you can get auto-refills on your prescription for up to a year.
If your birth control prescription was sent to a pharmacy, please contact the pharmacy directly for refills.
On the Planned Parenthood Direct app, birth control costs vary by state, starting at $20/pack. Select your state in the map section of this website for more information specific to where you live.
If you have submitted an online visit in the app and have a medical question, you can send the provider a message in the Clinician Inbox. Go to Order History > Clinician Inbox to connect with your provider. You can expect a response within 1 business day.
Note: For urgent questions, please do not use the app or email us. Instead, visit an urgent care center or emergency room.
If you have submitted an online visit in the app and have a medical question, you can send the provider a message in the Clinician Inbox. Go to Order History > Clinician Inbox to connect with your provider. You can expect a response within 1 business day.
If you have submitted an online visit in the app and have a medical question, you can send the provider a message in the Clinician Inbox. Go to Order History > Clinician Inbox to connect with your provider. You can expect a response within 1 business day.
We are continuously working to add new contraception options through the app.
Currently on the app we offer birth control pills, patch, and ring. You can order a minimum 3 month supply and sign-up for automatic refills for up to a year. You'll also find information on the app about other birth control methods available at your local health center, including the IUD, the shot, and the implant.
To discuss other options, please find a health center and make an appointment to discuss in person. Note that many people get pregnant when switching between birth control methods or brands of pills, so be sure to use a backup method when you are switching methods.
Currently, we offer 10 different birth control products by mail, 9 combination pills (estrogen and progestin) and 1 progestin-only pill. Pills offered may vary by state.
Combination Pills
Aubra EQ
Compares to: Lutera, Aubra, Aviane, Orsythia, and Falmina
Chateal EQ
Compares to: Levora, Chateal, Portia, Altavera, Marlissa, and Kurvelo
Cyred EQ
Compares to: Ortho-Cept, Cyred, Apri, Desogen, Emoquette, Reclipsen, Enskyce, and Isibloom
Jasmiel
Compares to: Yaz, Nikki, Loryna, Gianvi, and Vestura
Tarina 24 Fe
Compares to: Junel Fe 24, Larin 24 Fe, Lomedia 24 Fe, Blisovi, and Loestrin 24 Fe
Tarina Fe 1/20
Compares to: Loestrin Fe 1/20, Tarina Fe 1/20, Gildess Fe 1/20, Junel Fe 1/20, Larin Fe 1/20, and Microgestin Fe 1/20
VyLibra
Compares to: Ortho-Cyclen, Estarylla, Mono-Linyah, Previfem, Sprintec, and MonoNessa
Tri-VyLibra
Compares to: Ortho Tri-Cyclen, Tri-Estarylla, Tri-Linyah, Tri-Previfem, and Tri-Sprintec
Tri-VyLibra Lo
Compares to: Ortho Tri-Cyclen Lo, Tri-Lo-Estarylla, Tri-Lo-Marzia, Tri-Lo-Sprintec, and Trinessa Lo
Progestin-only pill
Lyleq
Compares to: Camila, Heather, Incassia, Nor-QD, and Tulana
See more details here: https://afaxyspharma.com/patients/products/birth-control-pills/
We are working to add more options with time!
Planned Parenthood Direct and its affiliates do not manufacture these medications or hold any intellectual property rights in any of the brands listed, which belong to their respective owners.
To view upcoming refills for home delivery prescriptions, please open the app and go to Order History > Details and Refills. If you don’t see any upcoming refills, it is time to submit a new online visit from the app’s home screen.
For pharmacy pickup prescriptions, please contact your pharmacy directly as they are now managing the refills on your prescription.
We need to know your blood pressure to determine which birth control options may be right for you. We will ask you if you have had your blood pressure taken in the past three months, and whether it was normal or high.
If you haven't had your blood pressure taken in the last three months or you're not sure of your blood pressure reading, we may still be able to prescribe birth control, but it may affect the type of birth control and how many packs we can prescribe.
Many pharmacies and grocery stores have blood pressure machines where you can have your blood pressure checked.
You don't need a pelvic exam, breast exam, or Pap test to get birth control through the app.
UTI
Usually, no urine test is required to make a UTI diagnosis. We rely on strict, evidence-based guidelines to evaluate your answers to our health questions.
That's why it's important that you answer them honestly. If we think something other than a simple UTI is the cause of your symptoms, we're not able to prescribe treatment on the app. In this case, we'll recommend you speak with a provider at a health center and we'll refund your app visit fee.
We treat UTIs with antibiotic pills. You'll need to take the pills for 3 to 7 days, depending on which medicine we give you. It's important that you take all of the antibiotic pills we prescribe. If you don't take them all, your UTI might not be fully cured and it may make that antibiotic less effective for you in the future.
What you'll pay at the pharmacy depends on whether you have insurance and your specific health plan. Your prescription cost will depend on what medicine is prescribed and the pharmacy you choose. To get the specific amount contact your preferred pharmacy.
The UTI service is currently available in Alaska, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Mexico, New York, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, and Wyoming.
If you don't see your state listed above, we apologize for the inconvenience. We are working hard to offer the UTI service more states as soon as we can.
In most cases, we can correctly diagnose a UTI based on your answers to our health questions. If we feel more testing is needed, we'll recommend you be seen at a health center.
If we diagnose you with a UTI and you don't actually have one, we'll be giving you an antibiotic you don't need. This may cause possible side effects. However, in most cases, they're only temporary. Taking antibiotics that are not needed can also increase the chance of making bacteria resistant to that antibiotic. If something other than a UTI is the cause of your symptoms, treating you for a UTI will not treat that problem. If your symptoms persist, it is important to get medical attention.
See a provider in person if you:
- Don't feel any better after 3 days of taking your medicine
- Have a fever of 100.4ºF or higher
- Feel worse at any time
- Have nausea or vomiting (feel sick to your stomach) that keeps you from taking the medicine
- Have blood in your urine after 3 days of taking the medicine
Call 1-800-230-PLAN to make an appointment or find a health center now
If you miss a dose, you should take the medicine you missed as soon as possible. However, if it's almost time to take your next dose, don't double up. In this case, just take one to get back on schedule.
Emergency Contraception
Yes! It's a good idea to buy ella (emergency contraception) BEFORE you need it. You can keep it in your medicine cabinet and it will be there for you, just in case. That way, you can take it as soon as possible if an accident happens—and you won't have to worry about getting a prescription.
ella can be taken up to 5 days after unprotected sex. Before you continue, check the information below to make sure you’ll receive ella in time (sent with overnight shipping):
- Monday-Thursday requests submitted before 1PM ET are shipped the same day. Requests submitted after 1PM ET will ship the next day.
- Friday-Sunday and holiday* requests will ship on the following business day. There is no weekend delivery.
If you need emergency contraception right away, contact your local Planned Parenthood health center, or you can find Plan B or other over-the-counter options at your local pharmacy.
On the Planned Parenthood Direct app, ella starts at $80, which includes overnight shipping.
Emergency contraception is a safe and effective way to prevent pregnancy after unprotected sex. There are a few different types of emergency contraception: morning-after pills and certain IUDs. Regardless of which method you use, emergency contraception should be used as soon as possible after unprotected sex.
There are two different types of morning-after pills. Pills containing levonorgestrel such as Plan-B can be purchased over the counter and are most effective if used within 72 hours after unprotected sex. If you weigh more than 165 pounds, levonorgestrel morning-after pills may not work.
There is only one brand of morning-after pill containing ulipristal acetate and that is ella. ella can be used up to 5 days after having unprotected sex but requires a prescription. ella may not work if you weigh more than 195 pounds. ella is available through PPDirect in most states.
Mirena, Liletta, and Paragard (copper IUD) are the most effective forms of emergency contraception and can be used up to 5 days following unprotected sex. IUDs work just as well regardless of how much you weigh. In addition, these IUDs can prevent pregnancy for up 12 years depending on which one you get.
We offer a version of the morning-after pill called ella. ella is 85% effective on any day you take it, for up to five days after unprotected sex. For people who weigh 195 pounds or more, it may not work as well, and Mirena, Liletta, or Paragard (copper IUD) is more effective. You need a prescription from a provider to get ella.
Insurance Questions
The abortion pill service through the Planned Parenthood Direct app is self-pay only. We do not accept insurance for the abortion pill at this time. While financial assistance is not available through Planned Parenthood Direct, it may be available at your local Planned Parenthood health center.
For prescriptions sent to your local pharmacy, please contact your insurance company directly with any questions about coverage. You should be able to find their phone number on the back of your insurance card.
If you’re using insurance to cover prescriptions sent via mail order delivery (see participating insurance plans and states below), our clinicians will prescribe a brand that is accepted by your insurance plan.
California: Medi-Cal, Family PACT
Washington State: Medicaid
Michigan: Medicaid
Minnesota: Medicaid
Wisconsin: Medicaid
We are working to expand our acceptance of different insurance plans.
Mail Order:
At this time, for birth control pills by mail, we can accept the following insurance plans in select states:
California: Medi-Cal, Family PACT
Washington State: Medicaid
Michigan: Medicaid
Minnesota: Medicaid
Wisconsin: Medicaid
Pharmacy Pickup:
At this time, we are unable to accept insurance to cover the $25-$40 online visit fee for our pharmacy pick up delivery method. This visit fee covers the doctor’s or nurse’s time and service (like when you pay a co-pay at the doctor’s office).
Just like any other prescription, you’ll pay for the medication itself at the pharmacy. Your pharmacy may accept your insurance to cover the medication.
If you have insurance, we recommend calling the number on the back of your insurance card with any questions about your coverage.
If you do not have insurance, we recommend checking out some pharmacy coupon sites, which list the retail and discount prices of your prescribed brand at different area pharmacies. These sites can provide discounts and significantly reduce the cost of the prescription at the pharmacy.
We recommend asking the pharmacist directly about participating coupon programs—they should be able to recommend a resource to you.
The price that the pharmacy gives is often the “sticker” or “retail” price of the prescription. However, there are usually some discounts available—you just need to ask.
Login Help
If you have forgotten your password, tap the "Forgot Password?" link on the Login screen and we'll send you an email with a code to reset your password.
Please note, the password reset code email will only be sent if you enter the email address associated with the account. If you have multiple email addresses, you may want to enter your most common email addresses in case your account is associated with another email address.
The email is sent from "no-reply @ plannedparenthooddirect.org" — please be sure to check both your inbox and spam folders.
If you are unable to log into the app and are receiving the error message that says, "That email or password isn't right. Please try again," the username/email and/or password you are using is probably incorrect.
You’ll want to confirm:
- Are you using the correct username/email?
- Do you know which email address is associated with the account? Are you sure?
- To see if you’re using the correct email address, tap the "Forgot Password?" link on the sign-in screen and enter your email address. If you’ve entered the correct email, you will receive an email that says, “Let’s Get You Signed In” from "no-reply @ plannedparenthooddirect.org". Be sure to check both your inbox and spam folders.
- If you’re not receiving the email mentioned above, the email that you entered is probably not tied to the account. Try entering your other commonly-used email addresses in the “Forgot Password?” field.
- If you don't remember or no longer have access to the email address associated with the account, please reach out to our support team here.
- Need to reset your password? Clicking "Forgot Password?" will send a password reset code to the email address associated with the account.
If you are unable to log into the app and are receiving the error message that says, "Oh no! It looks like you might already have an account with us. If you are having trouble accessing it, please fill out this customer support form and we can help you." You've likely tried creating a new account, but the email and/or phone number you are trying to use is already associated with an account.
To fix this, answer these questions:
- Are you using the correct login information? Most often, users are using a different email address than the one used to create the account, but the same phone number. Occasionally, users may make a typo during registration or are trying to use an email address or phone number that's already been used by a loved one to create an app account. If you think that's the case, please see below so that our support team can help update the account information.
- Is it possible that you used another email address to create the account? If so, you may want to try entering some of your other email accounts. If you've forgotten the password, tap the "Forgot Password?" link and enter the email address you believe to be on file. If you don't receive a password reset email, you may not be entering the email address associated with the account.
The email is sent from "no-reply @ plannedparenthooddirect.org". You can search across your inboxes for that email address.
If you are unsure of or no longer have access to the email address that may be on file, we'd be happy to update the email address on file for the account. In order for us to do this, we'll need you to complete this form or email us at [email protected] and confirm the following information:
1 What was the first and last name associated with the Planned Parenthood Direct app account?
2. What was the date of birth associated with the account?
3. What was the phone number associated with the account?
4. What is the new email address that should be associated with the account?
Payment Questions
Yes, you can find your receipt(s) under Order History.
If you have just submitted your request, you may be eligible to cancel. Please message us right away through the app. If the provider has already reviewed your request for care, we cannot issue a refund.
On the Planned Parenthood Direct app, birth control costs vary by state, starting at $20/pack. Select your state in the map section of this website for more information specific to where you live.
The cost of the abortion pill ranges between $200 and $500, depending on where you receive care. The service is currently only being offered in Washington D.C., Hawaii, Illinois, Maryland, Minnesota, Oregon, Virginia, & Washington. The service is self-pay only. The cost includes:
- Medicine Kit:
- Mifepristone (if prescribed)
- Misoprostol
- Ibuprofen (for pain, if prescribed)
- Nausea medication (if prescribed)
- At-home pregnancy test (to be taken 5 weeks after you take the first dose of the abortion medicine)
- Overnight shipping
- Access to a dedicated support line
- If medically necessary, in-clinic follow-up care may be available
While financial assistance is not available through Planned Parenthood Direct, it may be available at your local Planned Parenthood health center.
On the Planned Parenthood Direct app, ella starts at $80, which includes overnight shipping.
It's free! We do not charge you for shipping.
What you'll pay at the pharmacy depends on whether you have insurance and your specific health plan. Your prescription cost will depend on what medicine is prescribed and the pharmacy you choose. To get the specific amount contact your preferred pharmacy.
Your local health center may have low or no-cost options, depending on your income and situation. Find a health center now.
For the abortion pill, where it is legally permissible, financial assistance may be available at your local Planned Parenthood health center https://www.plannedparenthood.org/abortion-access.
There are several reasons your card may not have worked. The most common reasons are:
- The billing address entered does not match your bank's records.
- There are insufficient funds on the card you're trying to use.
- You have entered the incorrect card number, CVC number, or card expiration date.
When you enter the card information, please make sure you do the following:
- Enter the correct card number (double-check numbers)
- Enter a 2-digit month of Expiration (For example "02" For February)
- Enter a 4-digit year of Expiration (For example 2020).
- CCV security code (typically 3 digits or 4 digits for Amex.)
- Be sure that the street address and zip code match the address and zip of the cardholder. It may not be the same as your shipping address.
- You can only have 1 card on file at a time. If you already have a card on the app, please delete it before entering a new one.
- We accept Visa, Mastercard, American Express, and Discover Cards.
This means there was an error related to your payment method. To fix the issue, please check and re-enter your card information to try processing the order again.
When you enter the card information, please make sure you do the following:
1. Enter the correct card number (double-check numbers)
2. Enter a 2-digit month of Expiration (For example "02" For February)
3. Enter a 4-digit year of Expiration (For example 2020).
4. CVC security code (typically 3 digits or 4 digits for Amex.)
5. Be sure that the street address and zip code match the address and zip of the cardholder. It may not be the same as your shipping address.
6. You can only have 1 card on file at a time. If you already have a card on the app, please delete it before entering a new one.
7. We accept Visa, Mastercard, American Express, and Discover Cards.
Through the app we offer different services that vary by state. Here's how our pricing works. For exact amount & service details, select your state above in the map section.
By Mail (birth control pill, emergency contraception, and abortion pill)
Visit fee: Starts at $0 (varies by state)
Pill Packs: $20-$30/per pack (varies by state)
ella Emergency Contraception: Starts at $80 per pill
Abortion pill: Starts at $200, available in Washington D.C., Hawaii, Illinois, Maryland, Minnesota, Oregon, Virginia, & Washington
At the Pharmacy (birth control pill, patch, ring, and UTI)
Visit fee: $25-$40 (this is like a co-pay and it varies by state)
Prescription: Pay at the pharmacy
Pharmacy Questions
To update your preferred pharmacy in the app:
1. Go to My Account > Pharmacy
2. Place two fingers on the pharmacy locator map and “pinch” to zoom out (if you aren’t sure of the exact location, we recommend zooming out so that you can see a large portion of your area)
3. Tap the top blue button slider on the right-hand side of the map to bring up the filter/search function
4. You can start typing the name of your preferred pharmacy to bring up their pharmacy locations
5. Select the one you want to save it to your account
The quickest way to transfer your prescription is to call your new pharmacy directly and ask them to help you transfer your prescription over the phone. Your new pharmacy should be able to perform the transfer using your full name and date of birth.
The Rx or prescription number is assigned by the pharmacy. The pharmacist should be able to pull up your prescription by your full name and date of birth.
At this time, we’re not able to offer prior authorizations via the Planned Parenthood Direct app. However, if you reach out to our app support team in the Support Inbox, we’d be happy to help in any way that we can. The doctor or nurse may be able to review your visit again to see if there is an alternative, similar brand that your insurance might cover.
Chances are, the pharmacy did receive your prescription—they just need more time, or they need more information.
Please be sure to double-check:
- You contacted the pharmacy directly.
Call the pharmacy directly rather than using their app. - You're at (or called) the right pharmacy!
Some pharmacies have multiple locations. You can go to My Prescription under Order History to see which pharmacy location you selected when submitting your online visit. - Your app account name and date of birth are accurate.
Your prescription is sent to the pharmacy with this information, so if it's not accurate (or if you used a nickname), your prescription may not show up in the pharmacy system. - The pharmacy has your updated insurance information (if applicable).
Sometimes the pharmacy is just waiting on your new insurance information before dispensing your prescription. If you're not using insurance, please tell your pharmacist! - You waited 1-2 hours after the doctor or nurse sent your prescription.
It can take the pharmacy 1-2 hours to fill your prescription. We recommend waiting 1-2 hours, and then calling your pharmacy to confirm that your prescription is ready for pickup.
... Still having trouble? Reach out to us via the Support Inbox in the app.
Shipping Questions
We do not offer expedited shipping at this time. However, our standard shipping is free and usually takes 2-3 business days. We ship via USPS (the post office) and a tracking number will become available the morning after your order ships. You can find it in the app under Order History > Details & Refills.
ella can be taken up to 5 days after unprotected sex. Before you continue, check the information below to make sure you’ll receive ella in time (sent with overnight shipping):
- Monday-Thursday requests submitted before 1PM ET are shipped the same day. Requests submitted after 1PM ET will ship the next day.
- Friday-Sunday and holiday* requests will ship on the following business day. There is no weekend delivery.
If you need emergency contraception right away, contact your local Planned Parenthood health center, or you can find Plan B or other over-the-counter options at your local pharmacy.
To update your shipping address:
- Log in to the app
- Go to My Account
- Tap Shipping Address
- Tap 'Edit' next to SHIPPING ADDRESS
- Make your changes and tap SAVE
Please note, once an order has processed, the shipping address cannot be changed. Changes made to the shipping address after an order is processed will apply to future orders only. If you need assistance, contact the Support Team in the Support Inbox under Order History.
It's free! We do not charge you for shipping.
Monday-Thursday requests submitted before 1 PM ET are shipped the same day. Requests submitted after 1 PM ET will ship the next day.
Friday-Sunday and holiday requests will ship on the following business day. There is no weekend delivery.
*If you need abortion services sooner and these services are legally permissible in your state, please contact your local Planned Parenthood health center. To make an appointment with your local Planned Parenthood health center, tap "Health Center Appointment" on the app's homepage or call 1-800-230-PLAN.
For birth control orders, the United States Postal Service is responsible for shipping and delivery. If you see “Insufficient Address” on the tracking information, that means that the post office was not able to deliver your package to your address based on how it was entered in the app.
Please call your local post office directly with your tracking number to ask how your address needs to be written for successful package delivery. Then, update your shipping address under My Account > Shipping Address. After that, please reach out to us in the Support Inbox under Order History.
For birth control, once a prescription is approved, you should receive your package in 2 to 3 business days. For emergency contraception and the abortion pill, check the Emergency Contraception and the Abortion Pill sections of the FAQs to learn more about when to expect your package.
For both birth control, emergency contraception, and the abortion pill you can check the USPS tracking code by going to Order History > Details & Refills to find out the status of your package.
If the status is "Delivered," be sure to look for the package in or near your mailbox. Check locations where packages are often left by the US Postal Service. The package is a plain, soft white envelope and does not say "Planned Parenthood" on the outside.
If you have still not received the package, you must send a message to our support team within 10 days of the shipping date. You will have to pay for a reshipment if the address you provided was not correct or it has been more than 10 days since the package was delivered. For emergency contraception and the abortion pill, we do not offer refunds if the address you provided was incorrect.
You will find your tracking number under Order History > Details & Refills. Just tap your recent order. We recommend signing up for email and/or text notifications using your tracking number on the USPS website: https://www.usps.com/manage/.
Great question! Our orders ship in plain, soft white padded envelopes. They do not say Planned Parenthood.
No, a signature is not required for delivery, except where required by law. If you've had delivery issues at your address in the past and would like to have a signature required for delivery, please send the doctor or nurse a message in the Clinician Inbox.
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