Birth Control & UTI Treatment

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Frequently asked questions

Why Planned Parenthood Direct?

With the Planned Parenthood Direct app, it’s now quick and convenient to use your mobile device to access quality healthcare. The app is currently live in Alaska, Arizona, California, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Maryland, Minnesota, Montana, North Dakota, Rhode Island, South Dakota, Texas, Utah, Virginia, Washington, D.C., and Washington State; to receive care through the app, you must be physically present in these states.

What can I do on the Planned Parenthood Direct app?

  • Request a prescription for birth control pills for delivery to your door. Available in all live states.
  • Request a prescription for UTI (urinary tract infection) treatment. Available in select states.
  • Learn about different types of birth control and their effectiveness.
  • Make a health center appointment.

What are my payment options?

Payment on the app is easy. We accept most credit, debit, and prepaid cards.

Who can I contact if I have questions about my request?

Please note: If this is a medical emergency, dial 911 immediately; do not use this app.

If you've already completed a visit on the app, you can securely message any questions to your clinician or support team in Order History. Sign into Planned Parenthood Direct. Tap the menu icon in top right for Order History.

Where can I check the status of my order?

To view the status of your order, go to your Order History. You can find your Order History by clicking on the menu icon at top right.

What happens if my request is denied?

Sometimes, based on your answers to our health questions, the clinician may decide it is better for you to be seen in person at your local health center. If this happens, you won't be charged for your online visit.

What will I be paying for?

There is no charge for a Birth Control visit, and shipping is free. You pay per pack for the birth control pill, price varies by state.

The UTI visit costs $15‐$25, price varies by state. If the clinician decides you need to be seen in person, you will not be charged. If any medication is prescribed, you pay for those at the pharmacy.

How quickly will I get a response?

Your clinician will send your treatment plan within 1 business day through the app. They also send your UTI prescription (if any) to your pharmacy at this time OR initiate the mail order process for birth control. If you message your clinician on the app, they’ll get back to you as soon as they can, usually within a day.

How do I get my prescription?

  • We ship the birth control pills directly to your doorstep. You will receive them within 4 to 7 days of your prescription being approved.
  • We send UTI prescriptions to your local pharmacy. They may be ready within a few hours but call ahead to be sure.

How much is shipping?

It’s free! We do not charge you for shipping.

Will I receive a package with "Planned Parenthood" written on the outside?

Your shipment will arrive in a discreet, soft white envelope. No one will know who it’s from.

How do I access messages in the app?

To access messages in the app, log in with your Planned Parenthood Direct credentials. Go to Order History > Tap on Clinician Inbox or Support Inbox to connect with your clinician or the support team.

Do I need to speak to a clinician over video?

In some states, we are required to see who we are treating. Your clinician will evaluate the information you provide on the app and be in touch if they need to confirm additional details via a quick video chat. The clinician will send you a message on the app, you can access that through Order History.

I can’t afford this service. What are my options?

Your local health center may have low- and no-cost options, depending on your income and situation. Find a health center now.

What name will appear on my credit card statement?

When you use your card to pay for services or medicine from us, the charge will appear on your statement as PPDirect.

Can I get a refund?

If you have just submitted your request, we may be able to cancel. Please message us right away through the app. We only charge your credit card if the clinician approves you for a prescription. If you do not qualify for a prescription, you are not charged. If you order birth control and don't receive it within 10 business days, please message us through the app and we’ll re-send it or refund your money.

Can I return my order?

Once an order is shipped, it cannot be returned.


Submit a request 24/7.
We will respond within 1 business day or less.

Closed on holidays
New Year’s Day
Martin Luther King Day
Memorial Day
Fourth of July
Labor Day
Day after Thanksgiving
Christmas Eve
Christmas Day

What birth control is available through this app?

Currently on the app we offer birth control pills. You can order a 3, 6, or 12 month supply or you can opt in for 3- or 6-month refills for up to a year. You’ll also find information on the app about other birth control methods available at your local health center, including the ring, the patch, the IUD, the shot, and the implant.

How much does birth control cost?

On the Planned Parenthood Direct app, birth control costs vary by state, starting at $20/pack. Download the app and select your state to see your options.

Do I need an exam or lab test to get birth control through the app?

You don't need a pelvic exam, breast exam, or Pap test to get birth control. However, it is important to know your blood pressure when we prescribe birth control, as this may affect which options are right for you. We will ask you if you have had your blood pressure taken in the past three months, and whether it was normal or high. If you haven't had your blood pressure taken in the last three months or you're not sure of your blood pressure reading, we can still prescribe birth control, but it may affect the type of birth control we are able to prescribe and for how many months.

How do I order birth control refills?

If your birth control shipment is a 3 or 6 month supply, you can get auto-refills on your prescription for up to a year.

What other birth control methods are available at Planned Parenthood?

The Planned Parent Direct app makes it very convenient to get birth control pills prescribed and delivered. Other birth control methods, including the ring, the patch, the IUD, the shot, and the implant may be available at your local health center. Learn more at the Planned Parenthood website.

What if I want to change my birth control method?

To discuss other options, please find a health center and make an appointment to discuss in person. Note that many women get pregnant when switching between birth control methods or brands of pills, so be sure to use a backup method when you are switching methods.

Why does my final birth control refill have an extra pack?

Most users may get annual birth control prescriptions on the app. A one-year prescription for birth control pills equals 13 packs of pills (not 12). So, you’ll receive 1 extra pack in your last refill.

What types of pills do you offer?

Currently, we offer 7 different birth control products on our app, 6 combination pills (estrogen and progestin) and 1 progestin-only pill. Pills offered may vary by state.

Note: We do not offer emergency contraception through the app yet.

Combination Pills

Reference Drug: Lutera
Compares to: Aviane, Orsythia, Sronyx, and Falmina

Reference Drug: Ortho-Cept
Compares to: Apri, Desogen, Emoquette, Reclipsen, Solia, Enskyce, and Isibloom

Reference Drug: Levora
Compares to: Portia, Altavera, Marlissa, and Kurvelo

Tarina Fe 1/20
Reference Drug: Loestrin Fe 1/20
Compares to: Gildess Fe 1/20, Junel Fe 1/20, Larin Fe 1/20 and Microgestin Fe 1/20

Reference Drug: Ortho-Cyclen
Compares to: Estarylla, Mili, Mono-Linyah, Previfem, Sprintec, and MonoNessa

Reference Drug: Ortho Tri-Cyclen
Compares to: Tri-Estarylla, Tri-Linyah, Tri-Mili, Tri-Previfem, and Tri-Sprintec

Progestin-only pill

Lyza and Tulana
Reference Drug: Ortho Micronor
Compares to: Errin and Jencycla

See more details here:

We are working to add more options with time!

Each of the above Afaxys products is recognized by the FDA as therapeutically equivalent to the reference drug contraceptive listed. Kaleido Health Solutions and its affiliates do not manufacture these medications or hold any intellectual property rights in any of the brands listed, which belong to their respective owners.

UTI (Urinary tract infection) Service

The UTI service is currently available in Alaska, Arizona, Connecticut, Florida, Georgia, Hawaii, Idaho, Minnesota, North Dakota, Rhode Island, South Dakota, Washington, D.C. and Washington.

If you don't see your state listed above, we apologize for the inconvenience. We are working hard to offer the UTI service more states as soon as we can.

Can you diagnose a UTI without running a test?

Usually, no urine test is required to make a UTI diagnosis. We rely on strict, evidence-based guidelines to evaluate your answers to our health questions.

That's why it's important that you answer them honestly. If we think something other than a simple UTI is the cause of your symptoms, we’re not able to prescribe treatment on the app. In this case, we’ll recommend you speak with a clinician at a health center and we’ll refund your app visit fee.

How much will my treatment cost?

What you’ll pay at the pharmacy depends on whether you have insurance and your specific health plan. Your prescription cost will depend on what medicine is prescribed and the pharmacy you choose, it could range from as little as $4 to as much as $60.

What are the risks of getting UTI Treatment online?

In most cases, we can correctly diagnose a UTI based on your answers to our health questions. If we feel more testing is needed, we'll recommend you be seen at a health center.

If we diagnose you with a UTI and you don't actually have one, we'll be giving you an antibiotic you don't need. This may cause possible side effects. However, in most cases, they're only temporary. Taking antibiotics that are not needed can also increase the chance of making bacteria resistant to that antibiotic. If something other than a UTI is the cause of your symptoms, treating you for a UTI will not treat that problem. If your symptoms persist, it is important to get medical attention.

For how long will I need to take UTI medication?

We treat UTIs with antibiotic pills. You’ll need to take the pills from 1–7 days, depending on which medicine we give you. It’s important that you take all of the antibiotic pills we prescribe. If you don’t take them all, your UTI might not be fully cured and it may make that antibiotic less effective for you in the future.

What should I do if I miss a dose of my medicine?

If you miss a dose, you should take the medicine you missed as soon as possible. However, if it’s almost time to take your next dose, don’t double up. In this case, just take one to get back on schedule.

What if the medicine doesn't cure my UTI?

See a doctor or nurse in person if you:

  • Don’t feel any better after 3 days of taking your medicine
  • Have a fever of 100.4ºF or higher
  • Feel worse at any time
  • Have nausea or vomiting (feel sick to your stomach) that keeps you from taking the medicine
  • Have blood in your urine after 3 days of taking the medicine
  • Call 1-800-230-PLAN to make an appointment or find a health center now

Where can I ask questions about my visit?

If you have a question about a recent visit, go to that visit in Order History (access from the main menu icon at top right) and use the Message Clinician or Message Support options.

Where can I get help with questions about using the app and the services you offer? Or leave feedback?

For all non-medical questions about how to use the app or the services we offer, please click here and send us a message at any time. We cannot help with medical issues through this channel, but we can answer many of your questions. It’s also a great place to give us feedback. Someone will get back to you within one business day.

What if I have technical issues?

If you are having a technical problem with the app, please click here and send us a message. If you are having trouble logging into the app, click here.

Will I be able to get my birth control filled at the health center?

Planned Parenthood health centers carry many different birth control options. It's best to call ahead and check with your local health center what they have available.

How quickly can I be seen at my local health center?

You can book an appointment at your local health center online, usually available within 1-2 days. Walk-in appointments may also be available at some locations.

Will a history of my prior visits be available at my local health center?

If you visited us online (through the Get Care or Direct-CA mobile apps between June 2014 to December 2017) and at a local health center in the same city and state, the clinician and support team members have access to both your records.

Did you get care from one of our apps between June 2015 and December 2017?

If yes, thank you! We've been testing the service to learn how to make it better. To continue to get care from us, please create a new account on our new Planned Parenthood Direct app. If you have questions about your refills for birth control pills, please click here and send us a message.

Help with Refills