(Urinary Tract Infection)
- Online visit fee is $15.
- If you get a prescription, pick up and pay for medicine at your local pharmacy.
- Quick relief without a trip to a doctor.
Get birth control, UTI treatment, or find your nearest health center.
Answer questions about your health to help clinicians determine what's best for you.
Add payment and shipping information to submit your request for review by a clinician.
Once your request is reviewed, your clinician will reach out to you in the app within 2 hours.
But we're working on it! Would you like an email alert when we launch in ?
Sign up here.
Look out for the email when we launch.
“This is a great idea. Was able to be approved for a BC prescription within an hour...”
“Stress free. It makes things less awkward for me and more convenient. Thank you PP!”
“Great app for getting birth control pills without wasting your time to go see a doctor! I highly recommend it!”
“Thanks for all the work you do for men and women. Found the app very helpful.”
“So convenient! Received prompt and well tailored care, even outside business hours!”
With the Planned Parenthood Direct app, we hope to pioneer a way forward — and right now we need users like you to help test our innovations still in progress. (For participating, you'll even get a little thank you gift!)
Join us on the front lines of reproductive health, both in our national office and at local Planned Parenthood health centers nationwide. Every pair of hands makes us that much stronger!
Now more than ever, your donation helps support our efforts to expand access to health care.
With the Planned Parenthood Direct app, it’s now quick and convenient to use your mobile device to access quality healthcare. The app is currently live in California. To receive care through the app, you must be located in California at the time of care.
Payment on the app is easy. We accept most credit, debit, and prepaid cards.
Please note: If this is a medical emergency, dial 911 immediately; do not use this app.
If you've already completed a visit on the app, you can securely message any questions to your clinician or support team in Order History. Sign into Planned Parenthood Direct. Tap the menu icon in top right for Order History.
To view the status of your order, go to your Order History. You can find your Order History by clicking on the menu icon at top right.
Sometimes, based on your answers to our health questions, the clinician may decide it is better for you to be seen in person at your local health center. If this happens, you won't be charged for your online visit.
There is no charge for a Birth Control visit, and shipping is free. Pay only $20 per pack for the birth control pill.
The UTI visit costs $15. If the clinician decides you need to be seen in person, you will not be charged. At the pharmacy, pay for any medicines prescribed.
During our regular hours (9 AM to 5 PM), our clinician will respond to your request within 2 hours. (At other times, please allow 24 hours).
It’s free! We do not charge you for shipping.
Your shipment will arrive in a discreet, soft white envelope. No one will know who it’s from.
Usually, during regular hours (9AM-5PM PT), your clinician will send your treatment plan to you within 2 hours of your visit (at other times, please allow 24 hours). They also electronically send your UTI prescription (if any) to your pharmacy at this time or initiate the mail order process on birth control. If you message your clinician on the app, they'll get back to you as soon as they can, usually within a day.
Your local health center may have low- and no-cost options, depending on your income and situation. Find a health center now.
When you use your card to pay for services or medicine from us, the charge will appear on your statement as PPDirect.
If you have just submitted your request, we may be able to cancel. Please message us right away through the app. We only charge your credit card if the clinician approves you for a prescription. If you do not qualify for a prescription, you are not charged. If you order birth control and don't receive it within 10 business days, please message us through the app and we’ll re-send it or refund your money.
Once an order is shipped, it cannot be returned.
In California, expect a 2-hour response during the following times:
9am – 5pm PT, 7 days a week
Closed on holidays
New Year’s Day
Martin Luther King Day
Fourth of July
Day after Thanksgiving
Currently on the app we offer birth control pills. You can order a 3, 6, or 12 month supply or you can opt in for 3- or 6-month refills for up to a year. You’ll also find information on the app about other birth control methods available at your local health center, including the ring, the patch, the IUD, the shot, and the implant.
On the Planned Parenthood Direct app in California, the cost of the birth control pill is $20/pack.
There is no visit fee to get your prescription and shipping is free.
If your birth control shipment is a 3 or 6 month supply, you can get auto-refills on your prescription for up to a year. It is still $20/pack.
The Planned Parent Direct app makes it very convenient to get birth control pills prescribed and delivered. Other birth control methods, including the ring, the patch, the IUD, the shot, and the implant may be available at your local health center. Learn more at the Planned Parenthood website.
You don't need a pelvic exam, breast exam, or Pap test to get birth control. However, it is important to know your blood pressure when we prescribe birth control, as this may affect which options are right for you. We will ask you if you have had your blood pressure taken in the past three months, and whether it was normal or high. If you haven't had your blood pressure taken in the last three months or you're not sure of your blood pressure reading, we can still prescribe birth control, but it may affect the type of birth control we are able to prescribe and for how many months.
To discuss other options, please find a health center and make an appointment to discuss in person. Note that many women get pregnant when switching between birth control methods or brands of pills, so be sure to use a backup method when you are switching methods.
Usually, no urine test is required to make a UTI diagnosis. We rely on strict, evidence-based guidelines to evaluate your answers to our health questions.
That's why it's important that you answer them honestly. If we think something other than a simple UTI is the cause of your symptoms, we’re not able to prescribe treatment on the app. In this case, we’ll recommend you speak with a clinician at a health center and we’ll refund your app visit fee.
What you’ll pay at the pharmacy depends on whether you have insurance and your specific health plan. Your prescription cost will depend on what medicine is prescribed and the pharmacy you choose, it could range from as little as $4 to as much as $60.
In most cases, we can correctly diagnose a UTI based on your answers to our health questions. If we feel more testing is needed, we'll recommend you be seen at a health center.
If we diagnose you with a UTI and you don't actually have one, we'll be giving you an antibiotic you don't need. This may cause possible side effects. However, in most cases, they're only temporary. Taking antibiotics that are not needed can also increase the chance of making bacteria resistant to that antibiotic. If something other than a UTI is the cause of your symptoms, treating you for a UTI will not treat that problem. If your symptoms persist, it is important to get medical attention.
We treat UTIs with antibiotic pills. You’ll need to take the pills from 1–7 days, depending on which medicine we give you. It’s important that you take all of the antibiotic pills we prescribe. If you don’t take them all, your UTI might not be fully cured and it may make that antibiotic less effective for you in the future.
If you miss a dose, you should take the medicine you missed as soon as possible. However, if it’s almost time to take your next dose, don’t double up. In this case, just take one to get back on schedule.
See a doctor or nurse in person if you:
If you have a question about a recent visit, go to that visit in Order History (access from the main menu icon at top right) and use the Message Clinician or Message Support options.
For all non-medical questions about how to use the app or the services we offer, please click here and send us a message at any time. We cannot help with medical issues through the this channel, but we can answer many of your questions. It’s also a great place to give us feedback. Someone will get back to you within one business day.
If you visited us online (through the Get Care or Direct-CA mobile apps between June 2014 to December 2017) and at a local health center in the same city and state, the clinician and support team members have access to both your records.
If yes, thank you! We've been testing the service to learn how to make it better. To continue to get care from us, please create a new account on our new Planned Parenthood Direct app. If you have questions about your refills for birth control pills, please click here and send us a message.
Planned Parenthood health centers carry many different birth control options. It's best to call ahead and check with your local health center what they have available.
You can book an appointment at your local health center online, usually available within 1-2 days. Walk-in appointments may also be available at some locations.