Practicing social distancing?
Get birth control or UTI treatment now through your phone.

How the app works

Services and Cost

Select your state to see how we can help.

We're not in yet.

But we're working on it! Would you like an email alert when we launch in ?

Sign up here.


Look out for the email when we launch.

Need another service?

What people are saying

Join us

Become a Beta Tester

With the Planned Parenthood Direct app, we hope to pioneer a way forward — and right now we need users like you to help test our innovations still in progress.

Sign up

Volunteer Your Time

Join us on the front lines of reproductive health, both in our national office and at local Planned Parenthood health centers nationwide. Every pair of hands makes us that much stronger!

Get involved

Frequently asked questions

Why Planned Parenthood Direct?

With the Planned Parenthood Direct app, it's now quick and convenient to use your mobile device to access quality healthcare. The app is currently live in ; to receive care through the app, you must be physically present in these states.

What can I do on the Planned Parenthood Direct app?

  • Request a prescription for the birth control pill to be mailed to you.
  • In select states you may request a prescription to be picked up at your pharmacy. For pharmacy pick up, you may request the birth control pill, patch, ring, and treatment for a UTI (urinary tract infection).
  • In select states, you can request a prescription for emergency contraception to be mailed to you.
  • In the app, you can learn about different types of birth control and their effectiveness.

What are my payment options?

Payment on the app is easy. We accept most credit, debit, and prepaid cards.

Who can I contact if I have questions about my request?

Please note: If this is a medical emergency, dial 911 immediately; do not use this app.

If you've already completed a visit on the app, you can securely message any questions to your clinician or support team in Order History. Sign into Planned Parenthood Direct. Tap the menu icon in top right for Order History.

Where can I check the status of my order?

To view the status of your order, go to your Order History. You can find your Order History by clicking on the menu icon at top right.

What happens if my request is denied?

Sometimes, based on your answers to our health questions, the clinician may decide it is better for you to be seen in person at your local health center. If this happens, you won't be charged for your online visit.

What will I be paying for?

Through the app we offer different services that vary by state. Here's how our pricing works. For exact amount & service details, select your state above in the map section.

By Mail (birth control pills only)

Visit fee: $0 (this is like a co-pay and it varies by state)
Pill Packs: $15-$25/per pack (varies by state)
ella® Emergency Contraception: starts at $80 per pill

At the Pharmacy (birth control pill, patch, and ring + UTI)

Visit fee: $15-$25 (this is like a co-pay and it varies by state)
Prescription: Pay at the pharmacy

How quickly will I get a response?

Your request for care will be reviewed by the clinician within 1 business day. If you choose to use your insurance, this may add 1 to 2 days to the review process because we need to first verify your insurance is active before the clinician completes the review. After the clinician completes the review, you will receive a treatment plan in the app. If your plan includes a prescription, this is sent to the pharmacy at the same time as well. If you message your clinician on the app, they'll get back to you as soon as they can, usually within one day.

How do I get my prescription?

  • We ship the birth control pills directly to your doorstep. You will receive them within 2-3 business days of your prescription being approved.
  • We ship emergency contraception using overnight shipping directly to your doorstep Mondays through Fridays. For more information, refer to the Emergency Contraception section of the FAQs.
  • We send UTI prescriptions to your local pharmacy. They may be ready within a few hours but call ahead to be sure.

How much is shipping?

It's free! We do not charge you for shipping.

Will I receive a package with "Planned Parenthood" written on the outside?

Your shipment will arrive in a discreet, soft white envelope. No one will know who it's from.

How do I access messages in the app?

To access messages in the app, log in with your Planned Parenthood Direct credentials. Go to Order History > Tap on Clinician Inbox or Support Inbox to connect with your clinician or the support team.

Do I need to speak to a clinician over video?

In some states, we are required to see who we are treating. Your clinician will evaluate the information you provide and video chat with you in the app at the time and date you selected when submitting your visit. You can even reschedule through the app if something comes up.

I can't afford this service. What are my options?

Your local health center may have low- and no-cost options, depending on your income and situation. Find a health center now.

What name will appear on my credit card statement?

When you use your card to pay for services or medicine from us, the charge will appear on your statement as PPDirect.


Submit a request 24/7.
We will respond within 1 business day or less.

Closed on holidays
New Year's Day
Martin Luther King Day
Memorial Day
Independence Day (Observed)
Labor Day
Day after Thanksgiving
Christmas Eve
Christmas Day

What birth control is available through this app?

We are continuously working to add new contraception options through the app.

Currently on the app we offer birth control pills, patch, and ring. You can order a minimum 3 month supply and sign-up for automatic refills for up to a year. You'll also find information on the app about other birth control methods available at your local health center, including the IUD, the shot, and the implant.

How much does birth control cost?

On the Planned Parenthood Direct app, birth control costs vary by state, starting at $20/pack. Select your state above, in the map section, for more information specific to your state.

Can I use my insurance for birth control by mail?

Medicaid plans are accepted in Michigan, Minnesota, and Washington state. For all other states, we are unable to accept insurance plans at this time. Stay tuned as we are working to make this an option in more states!

Why do I need to know my blood pressure to get birth control through the app?

We need to know your blood pressure to determine which birth control options may be right for you. We will ask you if you have had your blood pressure taken in the past three months, and whether it was normal or high.

If you haven't had your blood pressure taken in the last three months or you're not sure of your blood pressure reading, we may still be able to prescribe birth control, but it may affect the type of birth control and how many packs we can prescribe.

Many pharmacies and grocery stores have blood pressure machines where you can have your blood pressure checked.

You don't need a pelvic exam, breast exam, or Pap test to get birth control through the app.

How do I order birth control refills?

If your birth control shipment is a 3 or 6 month supply, you can get auto-refills on your prescription for up to a year.

If your birth control prescription was sent to a pharmacy, please contact the pharmacy directly for refills.

What other birth control methods are available at Planned Parenthood?

The Planned Parent Direct app makes it convenient to get birth control pills prescribed and delivered. Other birth control methods, including the ring and the patch can be picked up at your local pharmacy.

The IUD, shot, and the implant may be available at your local health center.

What if I want to change my birth control method?

To discuss other options, please find a health center and make an appointment to discuss in person. Note that many women get pregnant when switching between birth control methods or brands of pills, so be sure to use a backup method when you are switching methods.

What types of pills do you offer by mail?

Currently, we offer 10 different birth control products by mail, 9 combination pills (estrogen and progestin) and 1 progestin-only pill. Pills offered may vary by state.

Combination Pills

Aubra EQ
Compares to: Lutera, Aubra, Aviane, Orsythia, and Falmina

Chateal EQ
Compares to: Levora, Chateal, Portia, Altavera, Marlissa, and Kurvelo

Cyred EQ
Compares to: Ortho-Cept, Cyred, Apri, Desogen, Emoquette, Reclipsen, Enskyce, and Isibloom

Compares to: Yaz, Nikki, Loryna, Gianvi, and Vestura

Tarina 24 Fe
Compares to: Junel Fe 24, Larin 24 Fe, Lomedia 24 Fe, Blisovi, and Loestrin 24 Fe

Tarina Fe 1/20
Compares to: Loestrin Fe 1/20, Tarina Fe 1/20, Gildess Fe 1/20, Junel Fe 1/20, Larin Fe 1/20, and Microgestin Fe 1/20

Compares to: Ortho-Cyclen, Estarylla, Mono-Linyah, Previfem, Sprintec, and MonoNessa

Compares to: Ortho Tri-Cyclen, Tri-Estarylla, Tri-Linyah, Tri-Previfem, and Tri-Sprintec

Tri-VyLibra Lo
Compares to: Ortho Tri-Cyclen Lo, Tri-Lo-Estarylla, Tri-Lo-Marzia, Tri-Lo-Sprintec, and Trinessa Lo

Progestin-only pill

Compares to: Camila, Heather, Incassia, Nor-QD, and Tulana

See more details here:

We are working to add more options with time!

Planned Parenthood Direct and its affiliates do not manufacture these medications or hold any intellectual property rights in any of the brands listed, which belong to their respective owners.

What is Emergency Contraception?

Emergency contraception is birth control you can use to prevent pregnancy after unprotected sex. It's safe and effective. There are two types of emergency contraception: morning-after pills and the copper IUD.

Can I buy the Morning-After Pill to have it "just in case?"

Yes, it's a good idea to buy the Morning-After Pill (Emergency Contraception) BEFORE you need it. You can keep it in your medicine cabinet and it will be there for you, just in case. That way, you can take it as soon as possible if an accident happens—and you won't have to worry about getting a prescription when you're totally stressed out.

What type of Emergency Contraception is offered through Planned Parenthood Direct?

We offer a version of the morning-after pill called ella®. ella is 85% effective on any day you take it, for up to five days after unprotected sex. For people who weigh 195 lbs. or more, it may not work as well, and a copper IUD is more effective. You need a prescription from a doctor or nurse to get ella.

How much does the Morning-After Pill (Emergency Contraception) cost?

On the Planned Parenthood Direct app, ella® starts at $80, which includes overnight shipping.

Morning-After Pill (Emergency Contraception) Shipping

ella® can be taken up to 5 days after unprotected sex. Before you continue, check the information below to make sure you’ll receive ella® in time (sent with overnight shipping):

  • Monday-Thursday requests submitted before 1PM ET are shipped the same day. Requests submitted after 1PM ET will ship the next day.
  • Friday-Sunday and holiday* requests will ship on the following business day. There is no weekend delivery.

If you need emergency contraception right away, contact your local Planned Parenthood health center, or you can find Plan B or other over-the-counter options at your local pharmacy.

Do I have to sign for the package when it arrives?

No, a signature is not required to receive your package.

What if my package does not arrive?

When submitting a request for Emergency Contraception, always double check your shipping address to make sure it is correct. If a package does not arrive because the address was incorrect, we are not able to offer refunds. You will receive a tracking code in the app to know the estimated delivery date and time. If the status says delivered and your shipping address is correct, please contact the PPDirect help desk.

UTI (Urinary tract infection) Service

The UTI service is currently available in .

If you don't see your state listed above, we apologize for the inconvenience. We are working hard to offer the UTI service more states as soon as we can.

Can you diagnose a UTI without running a test?

Usually, no urine test is required to make a UTI diagnosis. We rely on strict, evidence-based guidelines to evaluate your answers to our health questions.

That's why it's important that you answer them honestly. If we think something other than a simple UTI is the cause of your symptoms, we're not able to prescribe treatment on the app. In this case, we'll recommend you speak with a clinician at a health center and we'll refund your app visit fee.

How much will my treatment cost?

What you'll pay at the pharmacy depends on whether you have insurance and your specific health plan. Your prescription cost will depend on what medicine is prescribed and the pharmacy you choose, it could range from as little as $4 to as much as $60.

What are the risks of getting UTI Treatment online?

In most cases, we can correctly diagnose a UTI based on your answers to our health questions. If we feel more testing is needed, we'll recommend you be seen at a health center.

If we diagnose you with a UTI and you don't actually have one, we'll be giving you an antibiotic you don't need. This may cause possible side effects. However, in most cases, they're only temporary. Taking antibiotics that are not needed can also increase the chance of making bacteria resistant to that antibiotic. If something other than a UTI is the cause of your symptoms, treating you for a UTI will not treat that problem. If your symptoms persist, it is important to get medical attention.

For how long will I need to take UTI medication?

We treat UTIs with antibiotic pills. You'll need to take the pills from 1–7 days, depending on which medicine we give you. It's important that you take all of the antibiotic pills we prescribe. If you don't take them all, your UTI might not be fully cured and it may make that antibiotic less effective for you in the future.

What should I do if I miss a dose of my medicine?

If you miss a dose, you should take the medicine you missed as soon as possible. However, if it's almost time to take your next dose, don't double up. In this case, just take one to get back on schedule.

What if the medicine doesn't cure my UTI?

See a doctor or nurse in person if you:

  • Don't feel any better after 3 days of taking your medicine
  • Have a fever of 100.4ºF or higher
  • Feel worse at any time
  • Have nausea or vomiting (feel sick to your stomach) that keeps you from taking the medicine
  • Have blood in your urine after 3 days of taking the medicine
  • Call 1-800-230-PLAN to make an appointment or find a health center now

Can I get a refund?

If you have just submitted your request, we may be able to cancel. Please message us right away through the app. If the clinician has already reviewed your request for care, we cannot issue a refund.

Why is there a hold on my credit card?

When a request for care is submitted on the Planned Parenthood Direct app, a hold is placed on your credit card to secure the funds. We will only charge your credit card if the clinician approves you for a prescription. If you do not qualify for a prescription the hold will be released and you will not be charged.

Can I return my order?

Due to regulations, we do not accept returned medications. Once an order is shipped it cannot be returned or refunded.

What if my package has not arrived?

For birth control, once a prescription is approved, you should receive your package in 2 to 3 business days. For emergency contraception, check the Emergency Contraception section of FAQs to learn more about when to expect your package.

For both birth control and emergency contraception, you can check the USPS tracking code by going to Order History > Details & Refills to find out the status of your package.

If the status is "Delivered," be sure to look for the package in or near your mailbox. Check locations where packages are often left by the US Postal Service. The package is a plain, soft white envelope and does not say "Planned Parenthood" on the outside.

If you have still not received the package, you must send a message to our support team within 10 days of the shipping date. You will have to pay for a reshipment if the address you provided was not correct or it has been more than 10 days since the package was delivered. For emergency contraception, we do not offer refunds if the address you provided was incorrect.

My package arrived damaged, what do I do?

If your package was damaged or something isn't right, please send a message to our support team within 10 days of the delivery date by going to Order History > Support Inbox. We'll get back to you within 1 business day.

Where can I ask questions about my visit?

If you have a question about a recent visit, go to that visit in Order History (access from the main menu icon at top right) and use the Message Clinician or Message Support options.

Where can I get help with questions about using the app and the services you offer? Or leave feedback?

For all non-medical questions about how to use the app or the services we offer, please click here and send us a message at any time. We cannot help with medical issues through this channel, but we can answer many of your questions. It's also a great place to give us feedback. Someone will get back to you within one business day.

What if I have technical issues?

If you are having a technical problem with the app, please click here and send us a message. If you are having trouble logging into the app, click here.

Will I be able to get my birth control filled at the health center?

Planned Parenthood health centers carry many different birth control options. It's best to call ahead and check with your local health center what they have available.

How quickly can I be seen at my local health center?

You can book an appointment at your local health center online, usually available within 1-2 days. Walk-in appointments may also be available at some locations.

Will a history of my prior visits be available at my local health center?

If you visited us online (through the Get Care or Direct-CA mobile apps between June 2014 to December 2017) and at a local health center in the same city and state, the clinician and support team members have access to both your records.

Did you get care from one of our apps between June 2015 and December 2017?

If yes, thank you! We've been testing the service to learn how to make it better. To continue to get care from us, please create a new account on our new Planned Parenthood Direct app. If you have questions about your refills for birth control pills, please click here and send us a message.


Get in touch with the Planned Parenthood Direct support team.